Summary/Objective

Responsible for the accurate and timely processing of foreclosure proceedings, including, but not limited to: responding to client inquiries, providing counseling to clients regarding the non-judicial foreclosure process, entering information into the computer system, escalating issues found within the firm.

Essential Functions

1. Provides timely and accurate responses to client inquiries and internal requests/instructions regarding loan status or other applicable request.                        2. Provides recommendation to client regarding the non-judicial foreclosure process relating to proper notice, Federal Fair Debt guidelines, investor regulations, and loan chronologies for clients to respond to investor timeline issues.

3. Review files in order to ensure compliance with the Foreclosure process prior to posting.

4. Ensures all required information is properly entered into the case management system and into the appropriate databases/client systems in a timely and efficient manner.

5. Management of GSE portfolio and system updates as required by FNMA/FHLMC.

6. Reviews files and/or circumstances with the files to determine the appropriate request for assistance from the litigation area and other related areas in the firm.

7. Responsible for assisting with foreclosure sale reporting.

8. Assists in uploading all supporting documentation to the Clients as required by the Client Directives

9. Performs all other duties as requested and assists as needed with any other Client Service related duties including various project.

10. Receive and direct in-bound phone calls from borrowers, investors, and clients.

Qualifications

1.  High school diploma or equivalent.

2.   Minimum four years mortgage banking experience a plus.

3.  Strong communication etiquette (verbal and written).

4.   Able work independently with little to no direction from management as well as be part of a team.

5.   Strong ability to multi-task and prioritize based upon urgency.

CHARACTERISTICS:

1.       Ability to work in a fast pace environment and meet/exceed priority deadlines

2.       Positive attitude and professional image at all times.

3.       Able to work cohesively with others or independently with little supervision.

4.       Highly dependable (attendance, daily responsibilities/tasks, and project deadlines). 

5.       Competent in multi-tasking, prioritization, and maintain confidentiality.

6.       Very detail-oriented.

7.       Good decision maker. Understand when to take initiative or seek manager’s input.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.