Scope

The Houseperson is responsible for maintaining the cleanliness, safety, and overall appearance of all public and back-of-house areas of the hotel. This position supports the Housekeeping Department by ensuring a clean, well-organized environment that meets hotel standards and enhances the guest experience.

Primary Responsibilities

• Inspect all public and back-of-house areas to ensure cleanliness standards are met and report any deficiencies to the supervisor.

• Clean and maintain all designated areas including the lobby, public restrooms, hallways, elevators, employee areas, and other common spaces.

• Collect and remove trash throughout the hotel, including from housekeeping carts, vending areas, offices, room service areas, and restrooms.

• Assist Room Attendants by delivering linens, amenities, and supplies and by helping with heavy items such as mattresses and soiled laundry.

• Shampoo carpets and perform floor care duties including stripping, waxing, and buffing floors as scheduled.

• Respond promptly and courteously to guest requests, including delivering housekeeping supplies such as linens, roll-away beds, and amenities.

• Follow up on guest requests to ensure satisfaction and resolve issues when possible.

• Maintain a professional appearance and conduct at all times in accordance with hotel standards.

• Report maintenance issues and safety concerns to the Engineering Department as needed.

Qualifications

Education/Experience:

• Basic reading, writing, and math skills required.

• Previous housekeeping or hospitality experience preferred but not required.

Certification and/or License:

• None required.

Skills:

• Strong attention to detail

• Organizational and time-management skills

• Ability to work well with others and communicate effectively

• Customer service-focused mindset

Working Conditions

• Must be able to work nights, weekends, and holidays as required.

• Must be able to work in a fast-paced environment.

• Will be exposed to common cleaning chemicals.

• May be required to work overtime and perform physically demanding tasks such as lifting, bending, and standing for extended periods.

Physical/Cognitive Activities:

This description of physical and mental activities is not intended to describe essential job functions.  Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.

Since assisting room attendants and cleaning public areas are the major responsibilities of this position, Housepersons spend a significant portion of their workday involved with the following:  carrying, lifting, pushing and pulling.

The vast majority of time is spent cleaning the public areas of the hotel, and this is usually accomplished by walking through or standing in these areas. Communication skills are necessary some of the time when responding to a guest request.

In addition to frequently operating a vacuum cleaner, Housepersons may often operate a carpet shampooing machine, a floor buffing machine and a wet vac as well as other cleaning machines. Housepersons typically lift and/ or carry items as much as 75 pounds and pull and/ or push items weighing as much as 500 pounds.

The person in this position has some opportunities to utilize problem-solving abilities.