Summary of Responsibilities

We're seeking a friendly and professional front desk agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience during their stay. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you!

Responsibilities to include: 

• Greet guests upon arrival and provide them with information about the hotel and its amenities 
• Check guests in and out, ensuring accuracy of information and payment processing 
• Handle guest inquiries, requests, and complaints promptly and professionally 
• Assist with reservations, cancellations, and modifications 
• Maintain knowledge of room availability, rates, and hotel services 
• Provide recommendations for local attractions, restaurants, and activities 
• Operate phone systems and handle incoming calls with proper phone etiquette 
• Assist with night audit duties as needed
• Collaborate with other hotel departments to ensure guest satisfaction 
• Maintain a clean and organized front desk area

Skills and Requirements

• Excellent guest relations skills with a strong focus on customer service 
• Previous experience in the hotel industry or related field is preferred
• Knowledge of front desk operations and hospitality management principles 
• Familiarity with night audit procedures is beneficial but not necessary
• Proficient in using phone systems and handling multiple calls simultaneously 
• Strong communication skills, both verbal and written 
• Ability to handle difficult situations with professionalism and tact 

If you are passionate about providing exceptional service to our guests and thrive in a dynamic environment, we encourage you to apply for this position. We look forward to reviewing your application.