Job Title: General Manager
Salary: $110,000 to $125,000 per year 
Explore Crystal House

Unlock your potential with Avenue5 Residential.

Your ideas. Your development. Your experience.

We take care of you, so you can take care of our residents, properties and clients.

Property management may be our business, but people are our passion.

Empowering you to be the best.

Our benefits take a holistic approach to take care of your mind and body. We care about you as a whole person, both inside and outside of work.

• Physical wellness: Medical, dental, vision, and mental health coverage options.
• Financial wellness: Competitive pay plus basic life insurance and matching 401K contributions.
• Mental and emotional wellness: Generous time-off plan includes 10 paid holidays including a community service day and your birthday.
• Perks and more: Mentoring. Professional development. Discounts. Tuition reimbursement. Robust recognition program. And we’re just getting started.  

Summary of Responsibilities:
The general manager leads all aspects of property performance, including operations, financial results, and resident experience. This role sets the tone for the on-site team, supports a strong and collaborative culture, and ensures the property is well cared for and performing at a high level. This role brings a balanced focus on people, operations, and results in creating an environment where residents feel at home and associates are supported in doing their best work. 

Primary Responsibilities and Objectives:
• Recruit, onboard, and develop a high-performing team across leasing and maintenance
• Provide clear direction, regular feedback, and ongoing coaching
• Foster a culture grounded in accountability, respect, and service
• Support associate engagement, growth, and retention
• Oversee daily operations to ensure consistency, organization, and alignment with company practices
• Maintain the physical condition and overall presentation of the property
• Ensure compliance with all applicable local, state, and federal requirements, including Fair Housing standards
• Monitor service request completion to support timely and thorough follow-through
• Prepare and manage budgets, forecasts, and reporting
• Track income, expenses, and occupancy to support performance goals
• Identify opportunities to improve revenue and manage costs responsibly
• Use data and reporting tools to guide decision-making
• Guide leasing efforts to support occupancy and revenue goals
• Ensure prospective residents receive a thoughtful and consistent experience
• Review market conditions and adjust strategies as needed
• Partner with marketing resources to support visibility and positioning
• Support a responsive and respectful experience for residents
• Address concerns with care, clarity, and timely follow-up
• Encourage engagement initiatives that bring people together at the property
• Monitor feedback and identify opportunities for improvement
• Manage relationships with suppliers to support quality and efficiency
• Oversee property improvements and long-term asset care
• Ensure work is completed to standard and aligned with budget expectations
• Perform other duties as assigned

Education and Experience:
• Bachelor’s degree in business, real estate, hospitality, or a related field, preferred, not required
• Seven or more years of property management experience – including a minimum of five years at a property manager level
• At least three years of experience leading large teams (20+ associates)
• Experience managing large scale (500+ unit) Luxury, High-Rise, Class A properties
• Advanced or expert understanding of financial reporting, budgeting, and performance metrics
• Comfortable using property management systems such as Yardi, Entrata, or RealPage

Skills and Requirements:
• Leadership and team development
• Clear and effective communication
• Sound judgment and problem-solving
• Attention to detail and property presentation
• Financial and operational awareness

Scheduling:
• Required to maintain a regular schedule, which may include working outside business hours,
weekends, and non-traditional holidays
• Ability to travel (25%)

Environment:
• Exposure to an environment typically found in an office building

Physical Requirements:

• Avenue5 will make reasonable accommodations to enable individuals with disabilities to
perform essential functions. These functions include, but are not limited to:
• Ability to lift, push, and pull up to 25 pounds
• Hearing and visual ability to observe and detect signs of emergency required
• Ability to remain stationary, move around, reach, and position oneself as needed for extended periods
• Ability to communicate and express or exchange ideas with others, as well as those activities in which they must convey detailed or important instructions to other works accurately, loudly, or quickly
• Ability to perceive the nature of sounds at normal speaking levels, including the ability to receive detailed information through oral communication, and to make discriminations sound
Visual requirements including color, depth perception, and field vision
• Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct
• Ability to tolerate stressful situations
• Ability to work under minimal to moderate supervision

This job description is not an all-inclusive list of functions and tasks. Over the length of employment, these functions and tasks may change.

Diversity:
Diversity creates a healthier atmosphere: Avenue5 is an Equal Employment
Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration
for employment without regard to race, color, religion, sex, age, national origin, protected
veteran status, disability status, sexual orientation, gender identity or expression, marital status,
genetic information, or any other characteristic protected by law.