Pharmacy Workflow Technician
Aventura, FL | Onsite Monday - Friday | 8:00 AM - 5:00 PM EST
Location:
2875 NE 191st Street, Suite 500
Aventura, FL 33180
Join AIS Healthcare
Advanced Infusion Care (AIC), a division of AIS Healthcare, is seeking a customer-focused and detail-oriented Pharmacy Workflow Technician to join our team in Aventura, Florida.
AIS Healthcare is the leading provider of Targeted Drug Delivery (TDD) and Infusion Care solutions. Guided by our core values of Innovation, Stewardship, and Unity, we are committed to Advancing Quality and Improving Lives for the patients, providers, and communities we serve.
If you're passionate about customer service, enjoy working in a fast-paced healthcare environment, and have a strong attention to detail, we'd love to hear from you.
We're looking for someone who:
- Thrives in a fast-paced healthcare environment
- Is highly organized and detail-oriented
- Enjoys helping patients and healthcare providers
- Demonstrates professionalism and empathy in every interaction
- Can quickly learn new systems and processes
- Works well independently and as part of a team
- Maintains a positive attitude and strong work ethic
Why Join AIS Healthcare?
AIS Healthcare offers a comprehensive benefits package, including:
- Medical, Dental, and Vision Insurance
- Company-Paid Life Insurance
- Long-Term Disability Insurance
- Generous Paid Time Off
- 401(k) with Employer Match
- Career Growth and Development Opportunities
- Collaborative Team Environment
- Mission-Driven Culture Focused on Improving Lives
Position Summary
The Pharmacy Workflow Technician is responsible for processing incoming referral documentation and completing patient and prescriber registration activities that initiate the patient intake process.
This role serves as a key point of contact for patients, referral sources, and healthcare providers by ensuring patient information is collected accurately, workflow documentation is complete, and customer inquiries are handled professionally and efficiently.
Success in this role requires exceptional attention to detail, strong organizational skills, and a commitment to providing outstanding customer service.
What You'll Do
- Receive, identify, and process incoming referral documentation
- Review patient and prescriber information for completeness and accuracy
- Contact referral sources to obtain missing information needed for processing
- Enter and maintain accurate patient information within company systems
- Assign and organize documentation within patient records
- Contact patients to gather information, provide updates, and establish positive customer relationships
- Answer and triage incoming telephone calls
- Document all case activity, communications, and correspondence accurately
- Ensure workflow activities comply with regulatory requirements and company policies
- Assist with administrative support activities and workflow-related projects
- Support new employee training as assigned
- Collaborate with team members to ensure high-quality patient service
- Maintain HIPAA compliance and patient confidentiality at all times
Required Qualifications
- High School Diploma or GED
- Active Florida Pharmacy Technician License
- Strong customer service skills
- Excellent written and verbal communication skills
- Exceptional attention to detail and accuracy
- Strong organizational and time management abilities
- Ability to prioritize work and meet deadlines
- Ability to work independently with minimal supervision
- Basic computer proficiency
- Proficiency with Microsoft Office applications
Preferred Qualifications
- Medical insurance verification experience
- Pharmacy technician experience
- Healthcare administrative experience
- Experience working with patient intake, referrals, or customer service
- Experience working with healthcare software systems
How to Apply
To be considered for this position, you must complete the Culture Index Assessment.
Important: Applications will not be reviewed until the assessment has been completed.
Culture Index Assessment:
http://portal.cultureindex.com/public/survey/general/0BFB8F0000
The assessment takes less than 10 minutes to complete and only needs to be completed once.
If the assessment link does not open when clicked, please copy and paste the URL directly into your browser. If you continue to experience issues, try using a different browser.
About AIS Healthcare
AIS Healthcare is a national leader in specialty pharmacy and infusion care. Through innovative pharmacy services, specialized clinical support, and personalized patient care, we help providers deliver exceptional outcomes while improving the lives of the patients we serve.
We are looking for team members who are positive, hardworking, customer-focused, and passionate about making a difference.
AIS Healthcare | Advancing Quality. Improving Lives.