Recruitment and Benefits Specialist #733228 Washington / Remote

Recruitment and Benefits Specialist

Washington / Remote | Business Operations Support | FT - regular 40 hpw

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Our opportunities are always changing. We have team members across the country – some work on site and others telecommute. If you are interested in being part of our diverse family with work-life balance and great benefits, browse our current openings.

As an Equal Employment Opportunity employer, AvantGarde LLC makes all recruitment and employment decisions without regard to race, color, religion, age, sex (including gender and transgender status), national origin, disability status, marital status, veteran status, registered domestic partner or civilian union status, medical condition, genetic information, gender identity, sexual orientation, or any other characteristic or status protected by federal, state and local laws. AvantGarde hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

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Job Description

Key Responsibilities:

Provide exceptional customer service by responding to retirement and benefits inquiries in a timely, professional, and accurate manner, with initial acknowledgment within 24 hours (excluding weekends).
Counsel employees, managers, retirees, eligible family members, survivors, and beneficiaries on federal retirement and benefits programs, including FERS, FERS-RAE, FERS-FRAE, CSRS, CSRS Offset, FERCCA, TSP, FEHB, FEDVIP, FEGLI, FLTCIP, FSAFEDS, and related programs.
Interpret and apply federal laws, regulations, policies, and procedures governing retirement and employee benefits.
Research and resolve complex retirement and benefits issues by coordinating with agencies such as OPM, TSP, SSA, and other federal partners.
Process retirement applications, benefits actions, and supporting documentation using automated federal HR systems, including eOPF, DFAS, EWITS, DPRW, and other agency systems.
Conduct new employee orientation sessions and deliver training and presentations on federal retirement, benefits, and employee entitlements.
Coordinate educational sessions and presentations with external organizations, including the Thrift Savings Plan (TSP) and Social Security Administration (SSA).
Maintain retirement and benefits case files, track workloads, perform periodic case reviews, and ensure accurate electronic records management, including document uploads to eOPF.
Provide technical guidance and support to HR staff and management regarding retirement and benefits policies and procedures.
Manage multiple priorities while meeting established deadlines and mission requirements.
Communicate accurate status updates and maintain professionalism in all written and verbal communications.
Collaborate effectively with HR teams, managers, payroll offices, and program officials to ensure timely and accurate retirement and benefits administration.

Skills & Requirements Qualifications