Implementation Consultant

US - Remote

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Job Description

Role Description 

The Implementation Consultant reports to the Senior Manager, Client Delivery and delivers a broad range of customer consulting services across both VeraCore and Advantzware. Engagements may include software implementation activities, workflow reviews, health checks, solution optimization, best practice consulting, onsite and virtual training, and other customer success initiatives that help organizations maximize the value of their software investment. This role serves as a trusted advisor to customers, helping them improve operational efficiency, increase product adoption, and achieve measurable business outcomes. 

At Advantive, we are an AI-forward organization, and leveraging AI is part of how we operate every day. You'll be expected to use AI-driven tools to improve customer documentation, training materials, solution recommendations, project planning, and customer communications to deliver exceptional service and accelerate customer value. 

Key Responsibilities 

  • Deliver customer consulting engagements across both VeraCore and Advantzware, including implementation activities, workflow reviews, health checks, optimization services, and training. 

  • Lead discovery sessions to understand customer business processes, operational challenges, and objectives. 

  • Conduct workflow reviews and operational assessments to identify opportunities for increased efficiency and improved software utilization. 

  • Deliver onsite and virtual training for administrators, power users, and operational teams, ensuring customers are equipped to maximize product capabilities. 

  • Provide consultative recommendations based on industry best practices and customer business goals while promoting scalable use of standard product functionality. 

  • Configure application functionality and support solution validation activities as needed to meet customer requirements. 

  • Serve as the primary customer advisor throughout consulting engagements, building trusted relationships through proactive communication and exceptional service. 

  • Collaborate with Project Managers, Technical Consultants, Customer Success, Support, Product, and Development teams to ensure successful customer outcomes. 

  • Identify customer risks, adoption challenges, and optimization opportunities, developing actionable recommendations that improve long-term success. 

  • Document customer engagements, recommendations, and action plans using AI-assisted documentation and productivity tools where appropriate. 

  • Maintain deep functional expertise across both VeraCore and Advantzware while continuously expanding product knowledge and consulting best practices. 

  • Maintain high billable utilization while consistently delivering high-quality consulting engagements and exceptional customer satisfaction. 

  • Travel throughout North America to conduct onsite workshops, consulting engagements, training sessions, health checks, and customer meetings. 

Skills & Requirements

Competencies 

  • Business Process Consulting – Evaluates customer operations and recommends practical improvements that align business processes with product capabilities and industry best practices. 

  • Requirements Gathering – Effectively uncovers customer business objectives and translates them into actionable consulting recommendations and solution improvements. 

  • Solution Design – Develops practical, scalable recommendations that maximize customer value while leveraging standard product functionality. 

  • Classroom Facilitation – Delivers engaging onsite and virtual training that builds customer confidence, knowledge, and product adoption. 

  • Client Relationship Management – Establishes trusted advisor relationships through proactive communication, accountability, and exceptional customer service. 

  • AI & Technology Fluency – Leverages AI-powered tools and emerging technologies to improve documentation, customer communications, knowledge transfer, and overall consulting effectiveness. 

Qualifications 

Required 

  • Bachelor's degree or equivalent professional experience. 

  • 5+ years of enterprise software consulting, implementation, or Professional Services experience. 

  • Demonstrated success leading customer-facing consulting engagements within a SaaS or enterprise software environment. 

  • Experience with warehouse management, fulfillment, distribution, ERP, order management, or supply chain software solutions. 

  • Strong business process analysis, requirements gathering, and solution consulting skills. 

  • Experience delivering onsite and virtual customer training and facilitating workshops. 

  • Excellent presentation, communication, and stakeholder management skills. 

  • Strong analytical, organizational, and problem-solving abilities. 

  • Ability to manage multiple concurrent customer engagements while maintaining exceptional quality and responsiveness. 

  • Experience using AI tools to improve documentation, planning, communications, and productivity. 

Preferred 

  • Experience with VeraCore and/or Advantzware. 

  • Experience supporting software implementations, optimization engagements, or business process improvement initiatives. 

  • SQL experience and familiarity with data imports, validation, reporting, and server migrations. 

  • Experience with APIs, EDI, or third-party integrations. 

  • Experience with warehouse operations, ecommerce fulfillment, inventory management, transportation, or distribution operations. 

  • Familiarity with Salesforce, PSA tools, or enterprise project management platforms. 

Travel: 40–60% throughout North America to support onsite customer consulting engagements, training, health checks, workshops, and implementation activities. 

Prefer Tampa, FL; open to US-based remote.

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