Who We Are:
At LifeLoop, we are powering a new era of aging—where proactive engagement and wellness help older adults not just live longer, but better.
Our technology helps senior living communities elevate the everyday experience for residents, families, and staff. By personalizing engagement and supporting whole-person wellness, we help prevent isolation, empower purpose, and create moments that truly matter. And by seamlessly connecting residents, staff, families, and the broader community, LifeLoop strengthens relationships and fosters the sense of belonging that makes senior living feel like home.
If you’re inspired by mission-driven work and excited to shape a brighter, more connected future for aging, we’d love for you to join us.
Join the Vista Family:
In March 2021, Vista Equity Partners acquired iN2L, the leading resident engagement platform in senior living. In April 2022, Vista acquired LifeLoop, merging the two companies to form the most comprehensive senior living operations and engagement platform in the market. In September 2023, iN2L and LifeLoop rebranded under the unified name, LifeLoop. Building on this growth, in 2024, LifeLoop acquired Linked Senior, to deepen it's strength in delivering the leading resident and staff experience solution to market.
Vista’s portfolio of technology and software companies includes more than 70 enterprise software, data, and technology-enabled companies that serve over 200 million users and employ more than 70,000 team members around the world. Their “intraportfolio” approach allows for career advancement opportunities and provides LifeLoop employees the opportunity to benefit from shared learnings from across Vista’s ecosystem.
What It’s Like to Work Here:
We work hard. We also love what we do, and it shows. Over the last 26 years we have built a culture at LifeLoop that is rooted in our mission to enrich the lives of seniors. LifeLoop team members are all-in. We approach our work and our business wholeheartedly, with the ultimate desire to do good. We are committed to doing right by our business and our clients. And last but certainly not least, we believe that fun matters. It is a part of our work life at LifeLoop and at the center of our approach to developing technology and content that truly connects and engages.
The Opportunity: Onboarding & Implementation Associate
We are seeking a highly organized, customer-focused Onboarding & Implementation Associate to own the end-to-end onboarding journey for new LifeLoop customers — from project planning and stakeholder communication through hands-on implementation.
This role blends the coordination and reporting discipline of project management with the hands-on, customer-facing work of driving implementation tasks to completion. You will manage single community rollouts, working closely with Customer Implementation Consultants, Project Managers, the Professional Services department, Product, Customer Success, Support, and Sales to deliver a seamless, successful onboarding experience.
What can you expect the role to look like:
Customer Onboarding & Project Management
- Assist in leading and managing the onboarding process for new customers, overseeing project timelines and milestones, with tasks and objectives being completed on schedule.
- Responsible for providing implementation and onboarding sessions to customers.
- Drive customers to complete their tasks on time and correctly, ensuring they get the most value out of the onboarding experience.
Client Relationship Management
- Serve as the primary point of contact for customers throughout onboarding, building trust and rapport, addressing concerns, and ensuring satisfaction with the process.
Cross-Functional Collaboration
- Work closely with Customer Implementation Consultants, Professional Services, Product, Customer Success, Support, and Sales to ensure customer goals are met and the onboarding experience is seamless.
- Provide feedback on product features and client needs to help drive product improvements and adoption.
- Occasionally participate in groups and projects in other areas of the company.
Training & Enablement
- Guide clients on how to use LifeLoop products, helping them build confidence in the features and functionality and maximize their investment; develop training materials and resources as needed.
- Lead onboarding sessions for customers.
Customer Success Monitoring & Handoff Documentation
- Track customer progress during onboarding, ensuring deliverables and milestones are met and customers stay on track toward their desired outcomes.
- Manage tasks and document the work completed so Support and CSMs have a clear understanding of how to support the customer once onboarding ends.
Documentation & Reporting
- Maintain detailed documentation for each customer's onboarding process in Salesforce, including project plans, timelines, and key milestones.
- Provide regular status updates and reports to internal teams and management on onboarding projects.
Product Involvement & Process Improvement
- Participate in the design and testing of new software features.
- Work with other Onboarding and Professional Services team members and your Director to continually iterate on and improve the onboarding and implementation process.
- Gather customer feedback throughout onboarding and report common pain points or enhancement opportunities to Product and Customer Success.
- Use strong self-drive and judgment to determine what needs to happen to help each customer succeed.
- Comfortable utilizing AI tools, such as ChatGPT and Claude, for the benefit of the Onboarding and Professional Services department.
What we expect of you (Skills and Qualifications)
- Some experience managing customer onboarding projects for software solutions or technical implementations.
- Excellent communication skills, both written and verbal.
- Ability to build relationships and collaborate cross-functionally.
- Problem-solving mindset with a focus on resolving issues efficiently.
- Detail-oriented, organized, and self-directed, with strong time management and follow-through.
- Customer-centric approach with a genuine passion for delivering exceptional customer experiences.
- Candidate will sit for internal LifeLoop certification within 90 days of employment.
- Ability to demonstrate skills using AI solutions to develop, enhance, and progress the OPS department.
Preferred Qualifications
- Bachelor's degree; emphasis in gerontology, education, communications, recreation, or therapy a plus.
- Experience in the Senior Living industry.
- Experience in SaaS or other software-based industries.
- Experience working with customers across various industries (e.g., finance, healthcare, education).
- Experience with project management tools and CRM systems (Salesforce).
Other
- Travel required: approximately 20%, may fluctuate upwards of 30%.
- Able to lift up to 50 pounds.
- Ability to stand for up to 5 hours at a time.
- Ability and willingness to drive for 4+ hours to an on-site training location.