Help Desk Support Technician
Suffolk, VA
| Proposal
| Full Time
| Proposal
- Apply
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How Do You Want to Share?
For Talented, Motivated Individuals Who Want To Become Part Of A Growing Company And A Winning Team.
Our Employees Work Across The Country.
As a leader in delivering innovative solutions for our nation’s highest-priority defense and homeland security initiatives, we provide talented individuals with the opportunity to:
- Work with the latest tools and technologies
- Perform important work that contributes to the well-being of the nation
- Join an organization that values people and teamwork, and offers career growth and training
We offer our employees a competitive compensation, vacation, and benefits package, including a Safe Harbor company match 401(k), as well as a fast-paced and exciting work environment with nationwide opportunities.
Our ongoing commitment to the Military Spouse Employment Partnership and Women in Defense demonstrates our ongoing emphasis as a Woman-Owned Small Business.
Apogee Solutions is an Equal Opportunity and Affirmative Action Employer. We welcome and encourage diversity in our workforce.
Apogee Solutions, a Woman-Owned Small Business, is seeking a full-time Help Desk Support Technician to support the Joint Staff, J7 Joint Education and Doctrine Division (JEDD). Qualified candidates must be a U.S. Citizen with an active TOP SECRET/SCI clearance.
The Help Desk Support Technician is responsible for providing basic technical support for JEDD personnel. The JEDD is an integral part of the Joint Staff J7 and is responsible for shaping military readiness by managing Joint professional education policies developing Joint doctrine, and incorporating lessons learned into future force operations. The JEDD updates Joint operational publications and terminology, oversees professional education policy and curriculum standards, and integrates operational insights into training and doctrine publications.
The Help Desk Support Technician will:
- Serve as the first point of contact for JEDD users seeking technical support.
- Manage initial call intake, log support tickets, solve basic hardware and software problems, and escalate complex issues.
Required Experience:
- Active DOD Top Secret clearance with SCI eligibility
- Associates degree from an accredited college or university in Computer Science, Information Systems Management, or Computer Science Application Management or related field OR five years’ experience in help desk and technical support
- Demonstrated success in two of the following areas:
- Experience and ability to perform information systems customer support on networks, and other work in the client/server field, or related fields
- Expert knowledge of PC operating systems, e.g., MS-Windows, as well as networking and mail standards and demonstrated ability to work on a help desk software application
- Demonstrated ability to communicate orally and in writing and a positive customer service attitude
Salary Range: $30 to $35 per hour
Apogee Solutions is an Equal Opportunity and Affirmative Action Employer. We welcome and encourage diversity in our workforce.
Apogee Solutions provides equal employment opportunity to all employees and qualified applicants without regard to race, color, religion, national origin, sex, age, disability, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected characteristic under federal, state or local laws.
Apogee Solutions proudly supports a culture of inclusion that encourages a work environment that honors diverse opinions. Employees can flourish here: they know their individual skills, abilities and viewpoints are honored. Our diverse business is united by a common goal of being the best in the business, delivering value, and being a good corporate citizen in each of the communities where we do business