Intake and Authorization Specialist

Lawrence MA

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Job Description

Northeast Family Services is seeking an experienced professional to join our growing Massachusetts team as an Intake and Authorization Specialist!   

The Intake and Authorization Specialist manages all aspects of the registration and admissions process for Northeast Family Services’ five regions in Massachusetts. The Intake Screener and Authorization Specialist manages all aspects of the registration and admissions process for Northeast Family Services’ five regions in Massachusetts. They are also responsible for answering incoming calls, gathering referral information, verifying insurance coverage, and scheduling clients’ appointments.   

To be successful in this position, you should be highly organized be detail oriented, and have a working knowledge of payer portals, co-pays, deductibles, and health insurance benefits. Top candidates will also have excellent interpersonal skills and work well as part of a multidisciplinary team that includes program directors, clinicians, nurse practitioners, and peers.    

If you’re looking for rewarding work, have professional experience in a behavioral health environment, and enjoy helping people obtain the support they need, don’t miss this career opportunity! 

Qualifications: 

  • HS Diploma or equivalent required 

  • Minimum of 2 years' experience in patient intake and scheduling 

  • Working knowledge of insurance benefits and authorizations  

  • Prior MA Medicaid experience preferred  

  • Proficient computer literacy, including Microsoft Office and Electronic Health Records (EHR) 

  • Experience working with and helping clients with co-occurring disorders 

  • Ability to keep client and company confidences 

  • Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress 

  • Strong time management and organizational skills 

  • Ability to work remotely  

 

Benefits: 

  • Health, dental & vision 

  • 3 weeks paid vacation 

  • 11 paid holidays (including Juneteenth, the day after Thanksgiving, Christmas Eve, and NY Eve.)  

  • Generous sick time including mental health days 

  • 401k retirement plan with up to 4% match after 1 year 

  • Voluntary short and long-term disability 

  • Voluntary Life Insurance 

  • Dependent care savings account 

  • Longevity award - Monetary bonus and a vacation day annually 

  • Company provided laptop and cell phone  

  • Personal cell phone discount 

 

Hours: 

  • Full Time - Salary 

 

 

 

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