Job Summary: 

The Desktop Support Technician will provide fast and effective Tier-1 computer support to our internal US-based business users. This position is also responsible for proper prioritization and distribution of all service desk tickets to other Tier levels.  This role requires an IT Champion mindset as well as a strong customer service focus.

How you will be awarded as a Desktop Support Technician
• Monday-Thursday work week working four 10-hour days
• Off on Fridays
• Generous paid time off and Holiday Pay
• Medical, Dental and Vision Insurance
• 401(K), employee assistance programs, flexible spending account

Primary Responsibilities:
• Remote desktop support for internal and remote users using BeyondTrust.
• MS Intune imaging, administration, and end user support.
• MS Office 365 support, Azure MS 365, Intune company portal, cell phone deployment.
• Installs, modifies, and makes minor repairs to computer hardware and software systems.
• Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
• Deploying new workstations, laptops, telephones and accessories.
• Provide assistance to ensure workstations and laptops meet compliance requirements.
• Maintains system functionality by testing computer components.
• Installs software and necessary applications for workflow.
• New hire It on-boarding.
• Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
• Prepares reference material for users by drafting operation instructions.
• Knowledge and experience with ITIL framework and best practices.
• Other duties as required. 

Job Qualifications:
• 1 - 2 years IT support, remote and local environments, MS Windows OS, microcomputer technology, networking technology, and MS Office applications. 
• Excellent communication, written, and oral skills.
• Strong problem-solving, analytical, and system troubleshooting skills.
• The ability to communicate technical information in an accessible manner to non-technical employees. 
• A process improvement mindset.
• Versed in Microsoft Office Tools.
• Knowledge of SharePoint a plus.
• Microsoft, A+, Network+, and industry certifications skills. 
• ITIL Certifications and experience (Preferred) 
• Education Degree a plus.
• Valid Driver’s License. 


**Note**: Due to US Export Control laws and regulations; applicants selected for employment must show proof of a U.S. Person status before employment may begin.