Careers & American Blue Ribbon Holdings

American Blue Ribbon Holdings is dedicated to becoming the premiere diversified food service company committed to exceeding the expectations of our guests and varied customers. We currently operate more than 650 company and franchise restaurants in 43 states under the Village Inn, Bakers Square, O'Charley's and Ninety Nine brands. We also own and operate Legendary Baking, comprised of three bakery facilities which supply our restaurants and other food service and retail customers with a variety of high quality baked goods and "The Best Pie in America".

ABRH goals will be achieved through leveraging the expertise of our highly experienced management team, soliciting investor insight, maximizing the efficiencies of our shared service platform and the strong execution of our strategic initiatives. By taking full advantage of the combined synergies of our operating companies to provide purchasing power and other shared service functions, we are able to enhance profitability and deliver solid returns for our investors in an extremely competitive market place. We accomplish this within the framework of our Vision, Values and Culture guidelines that ensure a positive work environment for our more than 35,000 team members.

We offer a Competitive salary supported with comprehensive health and benefits programs including:

  • Medical, Dental & Vision Insurance
  • Flexible Spending Accounts
  • Life Insurance (Provided at no cost to team member)
  • Supplemental Life Insurance
  • Accidental Death and Dismemberment
  • Short & Long-Term Disability
  • 401(k)
  • Employee Assistance Plan
  • Paid Time Off - Earn based on policy

American Blue Ribbon Holdings is an Equal Opportunity & E-Verify Employer.

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Infrastructure Support Analyst

NSC Technology
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Job Description

Job Summary:

Responsibilities for this position include maintaining positive relationships with company personnel, troubleshooting software and hardware issues and documenting fixes and information flows. Candidate should be self-motivated, thorough and demonstrate logical problem-solving skills in a Windows environment. Candidate will be expected to work in all facets of IT including but not limited to: Desktop Support, security, telecom, etc. as needed.

Essential Duties:

  • Provide technical support for workstations, printers, and desktop applications including software and hardware installations
  • Ability to set Operating System standards and maintain OS template images
  • Work with Business Analysts to ensure proper procedures and documentation is in place
  • Learn new systems and software as required to assist the business
  • Responsible for ordering, setting up, and configuration of PCs and/or laptops as directed, and keeping accurate inventory of same
  • Analyze, document, and log information and fixes
  • Support all corporate offices with any and all IT incidents or requests
  • Gather data and implement changes to improve end user experience

Other Duties

  • Wireless client and Firmware setup and support
  • Analyzes future needs for end users
  • Participates in Disaster Recovery testing
  • Ability to work nights, weekends and participate in on-call rotation as needed
  • Maintain Operating System patch levels for a growing client base
  • Troubleshoot mobile device connectivity

Knowledge, Skills, and Abilities

  • Excellent Customer service and Communication skills
  • Knowledge of networking protocols and network connectivity as it applies to the desktop and server environments
  • Strong PC troubleshooting skills
  • Medium Strength Windows Server Troubleshooting skills
  • Willingness to learn new technologies and guide users to adopt new technologies
  • Excellent documentation skills
  • Team Oriented
  • Adaptable and eager to learn
  •  Thorough and operate with a sense of urgency 

Education and Experience

  • A+ Certification and/or MCP is a plus
  • Associates degree or equivalent 3 – 5 years’ experience with Windows 7 and Windows10 in Desktop Support position required. 

Essential Physical Demands


While performing the duties of this position, the candidate is required to have the ability to sit for long periods of time, stand, walk, kneel and manipulate (lift, carry or move) light to medium weights of 20 – 40 lbs. Requires good hand-eye coordination, arm, hand and finger dexterity, including the ability to grasp and visual acuity to use a keyboard, operate equipment and read and edit information.

Skills & Requirements Qualifications