Anthology’s combined technology footprint in higher education includes more than 2,100 unique institutions in over 30 countries with 14 cloud-based solutions that support the entire student lifecycle.  The company is headquartered in Boca Raton, FL, with offices globally in Buffalo, NY; Kansas City, MO; Bangalore, India; London, UK; and São Paulo, Brazil and has nearly 1,400 employees worldwide.
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Implementation Consultant (CRM)

Remote (Anywhere USA) | Full Time
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Job Description

The Implementation Consultant is part of a project team assisting in implementing and training Campus Management Corporation’s software solution at customer sites.  This includes learning Campus Management software, gathering and reviewing customer business practices and existing data, configuring software, training end users on the software and writing status reports.  The consultant must be proactive, self-starting, professional, able to travel, willing to work extra hours, and strive for consistent high-quality results.

  •  Perform assigned project tasks with minimal supervision.
  •  Follow established methodology to meet project deliverables for all assigned tasks.
  • Recognize potential solutions to a business problem to ensure the best alternative is selected for the client within the project scope.
  • Provide required documentation for tasks including design documentation, technical specifications, user procedures, test plans, and status reports.
  • Communicate information clearly, accurately and timely to project team members and clients.
  • Train client staff on the solution functionality.
  • Identify, recognize and escalate risks and issues.
  • Seek out and participate in learning activities to enhance knowledge of technologies, software packages, and the industry.
  • Foster an environment of teamwork both internally and externally.
  • Actively participate in performance plans and evaluations.
  • Initiate recommendations for personal education and career objectives.
  • Accepts constructive feedback and works towards achieving the established goals.
  • Participate in project quality assurance reviews as necessary.
  • Participate in and support, company-sponsored local/regional/national professional groups and organizational activities.
  • Assist in developing internal training materials and project productivity tools.
  • Assist in the production of company briefing, marketing/business development presentations, and journal articles.
  • Participate in business development activities when requested.
  • Assist in the recruiting of qualified consultants.
  • Submits Time and Expense Reports each week according to company policy.
  • Conduct/participate in status team meetings.
  • Provide Project Manager and client management with ongoing progress reports according to the project charter, at minimum ever week.
  • Understand and adhere to established project management policies and procedures; including meeting project budgets and scope, project status reports and project documentation.
  • Contribute as appropriate to the development of project scope and structure.
  • Contribute to the management of the project goals and client expectations.
  • Notify Project Manager of potential new business opportunities.
Skills & Requirements
  • A Bachelor’s degree in finance, business administration, information technology, or related field
  • 4+ years working with Microsoft Dynamics required.
  • Microsoft Power Platform + Dynamics 365 Core certification preferred. 
  • Microsoft Power Apps + Dynamics 365 Developer certification preferred. 
  • Higher Education industry experience preferred. 
  • CRM experience preferred and Student Information System experience a plus.
  • Financial Aid experience a plus.
  • Relational database management including queries, reporting, and administration preferred. 
  • Demonstrated experience conducting presentations, conducting one-on-one and/or on-the-job training, classroom training and/or online/webcast training. 
  • Proficient in all Microsoft Office applications.
  • Experience with project management software preferred. 
  • Previous experience with other software applications such as database and reporting programs preferred. 
  • Ability to adapt to new technologies. 
  • Excellent written and oral communication skills. 
  • Excellent presentation and training skills. Proven effective listening skills. 
  • Ability to work independently or as part of a team to accomplish assigned tasks.
  • Establish a positive, professional relationship with client staff; inclusive of professional demeanor, conduct, and appearance.
  • Establish proper communication channels with client personnel and respond appropriately to all client concerns/requests.
  • Ability to quickly establish rapport, gain and maintain credibility with diverse audiences.
  • Demonstrate strong analytical and logical thinking skills.
  • Self-starter with troubleshooting capabilities. 
  • Works proactively and cooperatively in a team environment to accomplish project deliverables within a defined schedule. 
 
Qualifications

 

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Campus Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal/national, state or local laws.