Why Work for Menards?

• Profit Sharing & 401K, Paid Vacation & Holidays
• Team Member Discount
• Highly collaborative work environment
• Pay based on experience
• 2nd shift premium - $3.00/hour over normal hourly rate

POSITION SUMMARY:

The Network Support Analyst is responsible for supporting and maintaining Menards' enterprise network infrastructure across corporate offices, retail stores, distribution centers, and manufacturing facilities. As a member of the Information Systems Infrastructure team, this position plays a critical role in ensuring the availability, performance, and security of network systems that support daily business operations.

PRIMARY RESPONSIBILITIES:

• Support and maintain enterprise data, voice, and video networks.
• Monitor network health, uptime, capacity, and performance using network management and monitoring tools.
• Troubleshoot, diagnose, and resolve network issues involving routing, switching, wireless, security, cabling, and connectivity.
• Investigate and document incidents, outages, and performance-related problems.
• Identify recurring issues and recommend proactive improvements to increase reliability and efficiency.
• Assist with the installation, configuration, maintenance, and upgrade of network infrastructure.
• Support network security initiatives, including firewalls, VPNs, authentication systems, and access controls.
• Maintain network documentation, diagrams, and operational procedures.
• Communicate effectively with internal teams, vendors, and service providers through phone, email, chat, and ticketing systems.

POSITION REQUIREMENTS:

• Associate's or Bachelor's degree in Information Technology, Networking, Computer Science, or related field, or equivalent work experience.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent customer service, organizational, verbal, and written communication skills.
• Ability to manage multiple priorities and work effectively both independently and within a team environment.
• Experience supporting mission-critical network environments focused on maximizing uptime and performance.
• Ability to work in a secure, mission-critical production environment.
• Ability to work with vendors and service providers to support business operations.
• Must be able to work 2nd shift hours: Monday-Friday, 3:00 PM - 11:00 PM
• Relocation to Eau Claire, Wisconsin is required.

TECHNICIAL SKILLS

• Experience or training in the following technologies is preferred:
  • Routers and routing protocols (BGP, EIGRP, RIP)
  • Switching and Layer 2 technologies
  • Autonomous and controller-based wireless networking
  • IPT and VoIP systems
  • Firewalls, ACLs, and network security technologies
  • IPsec and SSL VPNs
  • Protocol analysis and troubleshooting
  • Network monitoring tools (SNMP, NetFlow)