Chief of Staff

About EAB

At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.

At EAB, we serve not only our partner institutions but each other—that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards.

For more information, visit our Careers page.  

The Role in Brief:

Chief of Staff to the President and Chief Partner Development Officer (Associate Director level)

The Chief of Staff to EAB’s President of Student Success & Analytics and Chief Partner Development Officer is a strategic partner, organizational integrator, and execution leader. The Chief of Staff helps the President and Chief Partner Development Officer focus on the highest-value priorities, translates leadership direction into coordinated action, and strengthens the systems through which the Department makes decisions, communicates priorities, and delivers results.

Working across the Department’s leadership team and with colleagues throughout EAB, the Chief of Staff will maintain a broad view of the business, lead high-priority cross-functional initiatives, prepare the President and Chief Partner Development Officer for important internal and external engagements, and ensure decisions and commitments are carried through to completion. This person will also play an important role in shaping executive communications, leadership forums, company-wide gatherings, major organizational change efforts, and will be the Executive Assistant to the President and Chief Partner Development Officer.

This hire is based in Washington, DC and requires regular in-person presence in the office, generally three to four days per week.

This position is posted at both the Senior Manager and Associate Director levels; candidates are being considered across both levels based on experience, with final level determined at the time of offer.

Primary Responsibilities:

Executive Partnership and President’s Office

• Serve as a trusted strategic partner to the President and Chief Partner Development Officer, providing context, analysis, perspective, and candid counsel on organizational priorities and decisions.
• Maintain an integrated view of the President’s and Chief Partner Development Officer’s priorities, helping determine where their involvement will have the greatest organizational impact.
• Prepare the President and Chief Partner Development Officer for internal and external engagements by developing briefing materials, agendas, talking points, decision prompts, and relevant background information.
• Protect time for the highest-priority work, and maintain a coordinated flow of information into and out of the President’s and Chief Partner Development Officer’s office.
• Represent the President’s and Chief Partner Development Officer’s office in selected meetings and initiatives, using sound judgment to determine what can be resolved independently, what requires additional stakeholder input, and what should be elevated.

Strategy and Cross-Functional Execution

• Translate Department strategic priorities into clear plans, milestones, ownership, decision rights, dependencies, and measures of success.
• Lead high-priority initiatives that span multiple functions and establish appropriate governance and operating structures for strategic initiatives.
• Identify misalignment, competing assumptions, resource constraints, and cross-functional dependencies early, and work with leaders to develop practical paths forward.

Leadership Operations and Decision Support

• Design and maintain effective operating rhythms for the leadership team, including leadership meetings, business reviews, strategic planning sessions, retreats, and company-wide forums.
• Facilitate selected leadership and cross-functional meetings, helping participants navigate competing perspectives, reach decisions, and establish clear next steps.
• Identify patterns in partner and market feedback and help leadership consider the implications for Department’s products, services, and business strategy.

Executive Support and Calendar Management

• Strategically manage complex executive calendars, gathering context and using sound judgment to prioritize competing requests, understand scheduling dependencies, anticipate needs, protect time for critical priorities, and ensure executives are prepared for key meetings and commitments.
• Coordinate internal and external meetings and, as needed, executive travel, ensuring logistics are well managed and executives have the relevant context, agendas, materials, and other information they need.
• Anticipate executive needs and proactively manage follow-through on commitments, deadlines, and key activities, including reserving work time, providing reminders, and establishing timelines as appropriate.
• Manage day-to-day executive logistics and administrative needs, including tracking and submitting expense reports, coordinating meals and travel logistics, and handling other requests that support executives’ productivity and effectiveness.
• Serve as a key point of contact for senior leaders and their EAs/coordinators, fostering strong relationships and collaborating effectively on calendars, meetings, projects, and events.
• Partner with the Executive Assistant to the CEO and other EAs/coordinators to support executive suite needs and ensure appropriate coverage for executive events, lunches, Board meetings, and other activities.

Meeting, Communications, and Event Support

• Provide end-to-end support for key leadership and department meetings, including agenda development, presenter coordination, preparation of materials and pre-work, meeting logistics, note-taking, and documenting and communicating decisions, owners, and next steps.
• Draft, edit, proofread, and coordinate executive, department, and firmwide communications, presentations, meeting materials, weekly updates, newsletters, and other content.
• Support the planning and execution of department in-days, team gatherings, and special events, including agenda and content development, logistics, communications, presenter coordination, and the attendee experience.

Basic Qualifications:

• Bachelor’s degree and 5+ years of post-graduate professional experience in strategy, business operations, management consulting, program or project leadership, executive communications, organizational change, or a related field.
• Demonstrated experience working directly with a senior executive, C-suite leader, or executive leadership team.
• Proven ability to lead complex, cross-functional initiatives involving multiple stakeholders, competing priorities, and shared ownership.
• Exceptional written and verbal communication skills, including the ability to synthesize complex information and write clearly for executive and employee audiences.
• Strong meeting facilitation and presentation skills, with the confidence to guide senior leaders toward decisions, ownership, and next steps.
• Demonstrated ability to exercise sound judgment, maintain discretion, and handle sensitive executive, organizational, partner, and personnel-related information appropriately.
• Ability to build strong working relationships and influence outcomes without relying on formal authority.
• Willingness to travel periodically (up to 10%) and provide flexibility outside standard business hours when urgent executive, event, travel, or organizational needs arise.

Ideal Qualifications:

• Experience in a professional services, research, advisory, technology, subscription-based, talent, human resources, or business-to-business organization.
• Experience designing leadership operating rhythms, strategic planning processes, governance models, decision frameworks, or accountability systems.
• Demonstrated experience developing and implementing organizational change and stakeholder communication strategies.
• Strong business and commercial acumen, including an understanding of revenue, partner relationships, product strategy, organizational performance, and resource tradeoffs.
• Analytical thinking skills and the ability to use quantitative and qualitative information to identify patterns, assess risk, and recommend action.
• Demonstrated comfort using AI, data, project-management, and collaboration tools, along with the ability to evaluate outputs critically, protect confidential information, and help others adopt new tools thoughtfully.
• Commitment to embracing a continual learning environment and contributing to a dynamic and welcoming culture of fairness, authenticity, and belonging in support of EAB’s mission, values, and aspiration.

If you’ve reached this section of the job description and are unsure of whether to apply, please do! At EAB, we welcome new perspectives and learn from each other’s unique experiences. We would encourage you to submit an application if this is a role you would be passionate about doing every day.

Compensation:

The anticipated starting salary (base) range for this role is $92,000 - $102,000 per year. Actual salary varies due to factors that may include but not be limited to relevant experience, skills, and location. At EAB, it is not typical for an individual to be hired at or near the top of the starting salary range for their role.

This hire will additionally be eligible for discretionary bonus or incentive compensation. Variable compensation may depend on various factors, such as individual and organizational performance. 

Benefits:

Consistent with our belief that our employees are our most valuable resource, EAB offers a competitive and inclusive benefits package. Our benefits currently include:

• Medical, dental, and vision insurance plans; dependents and domestic partners eligible
• 20+ days of PTO annually, in addition to paid firm and floating holidays
• Daytime leave policy for community service and flextime for fitness activities (up to 10 hours per month each)
• 401(k) retirement savings plan with annual discretionary company matching contribution
• Health savings account, healthcare and dependent care flexible spending account, and pre-tax commuter plans
• Employee assistance program with counseling services and resources available to all employees and immediate family
• Wellness programs including gym discounts, incentives to promote healthy living, and family access to the leading app for sleep, meditation, and relaxation
• Fertility treatment coverage and adoption or surrogacy assistance
• Paid parental leave with phase back to work program for birthing and non-birthing parents
• Access to milk shipping service to support nursing employees during business travel
• Discounted pet health insurance coverage for dog and cat family members
• Company-provided life, AD&D, and disability insurance
• Financial wellness resources and membership in a robust employee discount program
• Access to employee resource groups, merit-based advancement, and dynamic professional growth opportunities

Benefits kick in day one; learn more at eab.com/careers/benefits.

This opening is not eligible for visa sponsorship at this time; EAB will thus consider candidates who possess U.S. work authorization that does not require employment-based visa sponsorship now or in the future.

At EAB, we believe that to fulfill our mission to “make education smarter and our communities stronger” we need team members who bring a diversity of perspectives to the table and are committed to fostering a workplace where each team member is valued, respected and heard.

To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need. We don’t discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.